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We are looking for a hands-on Executive Salesforce & Business Operations Manager who will be responsible for ensuring the effective implementation, integration, adoption and day-to-day functioning of Salesforce across the organisation. The role will primarily focus on Salesforce (approximately 70% of the responsibility) and will work closely with Sales, Customer Support and other business teams to ensure that Salesforce is being used effectively and that business processes are running smoothly. The individual will also oversee the operational integration and usage of other business and customer-engagement platforms such as Tata SmartFlo, LimeChat Chatbot and other marketing/technology tools, while coordinating with the respective internal teams and partners. A key responsibility will be to ensure that the technology works for the business—including user adoption, process adherence, data quality, MIS, reporting, dashboards and continuous improvement.
Experience: 3 – 4 years
Location: Mumbai (HO)
If this suits your experience and requirement please apply with updated CV on career@wsfxglobalpay.com
Experience: 8 - 12 years
Experience: 6 - 9 years in lifecycle/CRM/retention marketing, with 3+ years hands-on on an enterprise CDP or marketing automation platform (Netcore strongly preferred; MoEngage/CleverTap/WebEngage acceptable)
Experience: 4 - 6 years in performance marketing / paid media, preferably in BFSI, fintech, travel, or D2C
Experience: 4-7 Years in Customer Support / Customer Service Operations, with at least 1-2 years in a Team Lead or supervisory role.
